Hayven Property Tax COVID-19 STATEMENT

We have been carefully observing the development of the spread, Government advice and information and media surrounding the spread of the Covid-19 virus. To protect our staff, clients and other contacts we would like to issue the following advice; We would like to reassure our clients that it is business as usual at Haybenhursts offices. Our staff currently continue to work as normal. We are preparing for all eventualities and keeping the situation under constant review. We have plans in place to introduce different working arrangements should the need arise. The wellbeing of our staff and clients remains our priority and we have put in place reasonable and proportionate arrangements to protect our colleagues and clients. These include:-
  • Clients are advised not to attend our offices, if not essential. Instead, we will arrange telephone or video conferences via Skype etc.
  • Elderly and vulnerable clients should not attend our offices at all.
  • Home or office visits will only be made if urgent and assessed on a case by case basis
Where it is essential that a client visit our office we are using the largest of our 3 conference rooms so that adequate space is observed between attendees. This room is then sanitised following any meeting. We will not visit clients:-
  • If they have returned from travel to an affected country in the past 14 days
    • if they have been in contact with anyone who has tested positive for coronavirus
    • if they are displaying any of the symptoms associated with coronavirus – fever, cough, shortness of breath
  • Business meetings will be conducted via telephone or video if possible.
  • We are allowing staff to self-isolate or work from home should they have recently travelled or feel concerned for their wellbeing.
  • If any members of our team experience a new persistent cough and/or a high temperature above 37.8C they are self-isolating in line with Government guidance.
What we ask of our Clients
  • We are asking Clients to refrain from shaking hands and to work with us if we request to hold video or telephone meetings in place of face-to-face, wherever this is practical to do so. If you would rather a telephone or video appointment please let us know.
  • When you attend one of our offices we may ask you to confirm: you have not returned from travel to an affected country in the past 14 days; been in contact with anyone who has tested positive for coronavirus; are not displaying any of the symptoms associated with coronavirus.
  • We will request that you wash your hands or use any available hand sanitiser if attending our offices; please don’t be offended.
  • If you do have a face to face meeting with a member of our team, we ask you to follow Public Health guidance including:
    • Washing your hands with soap and water often.
    • Covering your mouth and nose with a tissue when coughing and sneezing and putting it in the bin straight away.
    • Not touching your face if your hands are not clean.
    • Maintain an instance of at least one meter.
We wish to reassure you that we are taking all necessary precautions and will be reviewing the situation and updating this page regularly. We will continue to follow the Government guidance: https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance If you have any concerns please feel free to contact us.